Unified Communication – EM Titel für den Mittelstand?

26. Juni 2008 um 12:15 | boss | In Search, Technologie | 53 Kommentare

Die Autoren von Silicon.de beschäftigen sich in einen längeren Artikel mit dem gezielten Einsatz von IT im Mittelstand. Ein zweifelsohne umkämpfter Markt und zunehmend umkämpfter. Bemerkenswert finde ich den Ansatz, dass hier nicht ein einzelnes System als Heilsbringer angeführt wird (getreu dem Motto: das ERP oder das CRM System beinhaltet alles). Offensichtlich ist die Erkenntnis gewachsen, dass verteile Informationshaltung und -verteilung Realität ist. Und das ist gut so. Denn schließlich können nur die Fachanwender wissen, welches Tool wofür hilfreich ist und wofür nicht. Aber das macht es nicht gerade einfacher. Hatte man früher eben nur zwei oder drei zentrale Anwendungen für Daten/Informationen sind es heute deutlich mehr.

Zudem sind sie nicht mehr zentral sondern oftmals dezentral (z.B. abteilungsweit) angesiedelt. Das bedeutet Herausforderungen sowohl im Betrieb als auch in der IT-Infrastruktur. Aber wichtiger ist wohl, dass diese oft kleinen Applikationen (z.B. Blogs, Wikis, Instant Messaging etc.) immer häufiger die aktuellsten und relevantesten Infos beinhalten. Wie stellt man also als CIO den gesicherten und Realtime Zugriff darauf sicher? Unified Communication ist hier eines der Zauberwörter. Theoretisch gut in dem Silicon.de Artikel erklärt. Aber mit welchen Tools? Mein Vorschlag hierzu: Enterprise Search! Die Topsysteme in diesem Markt ermöglichen genau die Abdeckung der Hauptanforderungen. Realtime Zugriff über alle erdenklichen Diposits, Berücksichtigung der Credentials sowie übergreifende Relevanzkriterien, die wiederum sehr unterschiedlich und individuell ausgestaltet werden können.  Also Augen auf in diesem Markt, denn hier liegt zweifelsohne ein enormes Potential sowohl für IT als auch für die Fachabteilungen und nicht zuletzt auch das Controlling.

via: Silicon.de

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